Terms of Service

1. Introduction

Welcome to Hotel Perle. These Terms of Service ("Terms") govern your use of our website, booking services, and hotel facilities located at [Address], New Orleans ("Hotel Perle," "we," "us," or "our"). By accessing our website, making a reservation, or using our services, you agree to these Terms.

2. Definitions

• "Guest" refers to any person who makes a reservation or stays at Hotel Perle
• "Booking" means a reservation for accommodation at Hotel Perle
• "Website" refers to hotelperle.com and related domains
• "Services" includes accommodation, dining, events, and other amenities offered by Hotel Perle

3. Booking and Cancellation

3.1 Reservations

• All reservations are subject to availability
• Valid credit card required for booking
• Rates are per room, per night, unless otherwise specified
• Special requests are subject to availability and cannot be guaranteed
• Group booking policies may differ from standard reservations

3.2 Cancellation Policy

• Standard bookings: Free cancellation up to 48 hours before check-in
• Special events and peak seasons: Specific cancellation policies apply
• No-shows will be charged the full amount of the first night
• Early departure fees may apply
• Force majeure exceptions detailed in Section 11

4. Check-in and Check-out

4.1 Check-in

• Standard check-in time: 3:00 PM
• Early check-in subject to availability
• Valid government-issued ID required
• Credit card for incidentals required

4.2 Check-out

• Standard check-out time: 11:00 AM
• Late check-out requests subject to availability and additional fees
• All charges must be settled upon departure

5. Room Policies

5.1 Occupancy

• Maximum occupancy strictly enforced per room type
• Additional guest charges apply beyond base occupancy
• Children under 12 stay free when using existing bedding

5.2 Room Condition

• Guests responsible for room condition during stay
• Damage charges will be assessed and billed accordingly
• Smoking prohibited in all rooms ($250 cleaning fee applies)

6. Amenities and Services

6.1 General Amenities

• Pool access subject to posted rules and hours
• Fitness center available to registered guests
• Wi-Fi provided complimentary for basic use

6.2 Charles & Julia Bistro

• Reservations recommended
• Dress code enforced
• Outside food and beverage restrictions apply

7. Payment and Pricing

7.1 Room Charges

• Rates quoted in USD
• Subject to applicable taxes and fees
• Resort fees, if applicable, clearly disclosed at booking

7.2 Additional Charges

• Incidental charges settled at check-out
• Security deposits may be required
• Credit card pre-authorization at check-in

8. Guest Conduct and House Rules

8.1 General Conduct

• Quiet hours: 10:00 PM - 8:00 AM
• No unauthorized parties or events
• Right to refuse service reserved
• Compliance with staff directions required

8.2 Safety and Security

• Emergency procedures must be followed
• Room keys/cards are property of Hotel Perle
• Lost keys/cards subject to replacement fee
• Security cameras in public areas

9. Liability and Insurance

9.1 Property Liability

• Hotel not liable for lost/stolen items
• Safe deposit boxes available
• Personal insurance recommended
• Parking at own risk

9.2 Personal Injury

• Use of facilities at own risk
• Immediate reporting of incidents required
• Medical emergency procedures in place

10. Privacy and Data Protection

• Privacy Policy incorporated by reference
• Data collection and use detailed in Privacy Policy
• Security measures implemented
• Third-party service provider disclosures

11. Force Majeure

• Natural disasters
• Government actions
• Civil unrest
• Pandemics
• Other circumstances beyond reasonable control

12. Intellectual Property

• Website content protected
• Trademark and copyright notices
• Limited license for personal use
• No commercial use without permission

13. Modifications to Terms

• Right to modify Terms reserved
• Notice of material changes provided
• Continued use constitutes acceptance
• Regular review recommended

14. Governing Law and Jurisdiction

• Louisiana law governs
• New Orleans venue for disputes
• Alternative dispute resolution options
• Small claims court availability

15. Severability

If any provision of these Terms is found invalid or unenforceable, remaining provisions remain in effect.

16. Contact Information

Hotel Perle
A: 757 St Charles Ave
New Orleans, LA 70130
E: frontdesk@hotelperle.co
T: +1 (504) 222-2727

17. Acknowledgment

By making a reservation or using our services, you acknowledge reading, understanding, and agreeing to these Terms.

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